I guess the short answer is no, or at least not in our experience. We've had wonderful professionals from Heritage Canada and....
I've forgotten the name before Heritage Canada, but même chose.
There have been a couple of issues raised here, though, and you've alluded to them whether you realize it or not. Our industry is of course very different from the hospitality industry, the hotels or the other colleagues here. There may have been a time when we were trained to upsell. That's gone, it really is, and thank goodness.
The point I'm coming to is that we should be obligated now, as funeral directors, because we have so many imported caskets and products...and that's fine. I mean, we can get our products wherever we want. I do think there is an obligation on our part, however, and it's happened twice in our experience, to be transparent to the family about where the product came from, whether it be from China....
And there are caskets coming in from China. My wife is Asian, so I'm not criticizing my wife, believe me.
I think there's an obligation to say, in the selection room, that this one is a Canadian-made casket, that one is from the U.S., etc., and let the family decide. Some families frankly don't care, but I can think of two families who did care. It caused a very awkward situation.