I don't have a lot more to add to what Scott said, but obviously every service we do has a sense of protocol to it, I think. Obviously there are the different cultures and religions that we deal with all day, every day. I guess the important thing that I just want to keep coming back to is the flexibility for the family's needs. Sometimes they kind of get lost in all the protocol.
On May 10th, 2012. See this statement in context.