Based on the experience that we've had in the Iranian Canadian Congress for the past few years, the issue with the reporting.... I'm going to start with the banking issue.
Usually we see that people are not comfortable reaching out to officials. That's why they reach out to us first, to consult and get information about that. I'm going to speak based on my own experience.
TD closed my bank accounts and my parents' bank accounts for absolutely no reason, other than we had Iranian names. I was comfortable about speaking out against it. However, I tried to get legal counsel and I noticed that no official legal action could be taken at the time. Even though I took the case to the media, at the end of the day the issue was not resolved. I did not see any governing body overseeing the bank's appropriate.... I'm just telling you this as the story of an individual.
The cases we see in banking nowadays involve a lack of knowledge, as well as fear of reporting. That's why we think that if the government created a hotline for these cases, maybe those hotlines would be able to give more specific information as to how these cases can be elaborated or resolved, or if any action needs to be taken, they can just divert the individuals to appropriate bodies.
With regard to reporting hate-crime cases, I totally agree with you. Technically, based on the reports that were received, if anyone goes to the police, I believe the police do not open a case for that report unless it's an actual threat or a death threat to the individual. If it's not a death threat, it will never be reported and drafted somewhere.
If the government could prepare a hotline for individuals so that they feel they can reach out to those hotlines to report their issues and get consultation, I believe this step could be an opening for these situations as such.