Everything is based on three fundamental components.
The first is an ethical culture of reporting. We need to make sure we promote a simple policy that athletes understand. We need to make the “I'm filing a complaint” button known. We also need to put the education tools in place.
The second component is to show that we have a robust, confidential and anonymous mechanism.
The third is demonstrating that we have the capacity to handle complaints objectively, independently and in accordance with best practices. To give athletes confidence, we need to promote all three of these components.
The best example is what happened in Quebec over two years. The number of complaints increased by 234% from the first year to the second year.