At the core of any decisions around AI is the question of public trust. I'm certain you see it in your offices where people become angrier, more frustrated and less accurately informed. That has been in progress since well before AI intervened in that process; what we're now seeing is an acceleration of that with the use of AI tools.
Can we meaningfully intervene in what AI is doing but also take a step back, look at the larger picture and look at the landscape of trust? How does trust factor into our digital information ecosystem, whether it's your ability to log on to the Toronto Public Library website—as many Torontonians could not do, because that website was held ransom for almost a year—or your ability to log on to ChatGPT and ask it a question about who Vicky Mochama is? When I ask that of ChatGPT, I've never met that woman in my life. We have a set of unreliable factors. That doesn't mean that everybody is a bad actor in the mix; it's simply that we do not have a coherent information ecosystem that we can point to and say to Canadians, “You can trust that.” I think the trust question is primary for our publishers: How can we ensure that they can trust that?
The question of attribution is an important one when it comes to AI summaries or anything that AI software is going to use. If you're going to pull from a reporter's work, the public should be able to replicate that work, find that reporter and ask if that was true. I think the human-in-the-loop paradigm is one that our publishers rely on, especially when it comes to public trust.
