I fully understand the frustration of people who would have liked a refund instead of a credit. However, our priority over the last nine weeks has been to help those Canadians who need it the most, those who have lost their jobs, small and medium-sized businesses, students and seniors. That is what we have focused on.
Having said that, we must also face the facts: the airlines are in trouble right now. They have lost 95% of their revenue, but they still have fixed costs to pay. The situation is very difficult, but I understand the frustration of people who would have liked a refund.