You're absolutely correct. We can't predict or control what comes in the door, and we have a mandatory obligation to investigate every complaint. We have no discretion not to investigate.
We have a pretty good track record of forecasting. Although it doesn't look like perfect forecasting from one year to the next, the forecasting over a fairly extended period of time goes up in the same percentage as general requests come to government. Requests coming to government are increasing over time on the order of approximately 10% per year.