Let's put this in context. Warren mentioned in his opening remarks that we have 11 million transactions a day. That's hundreds of millions of transactions a month, billions a year. We're aiming for perfection, but we're all people. Mistakes will occur, but they occur very rarely.
Sir, if you look at the actual statistics coming out of the Privacy Commissioner, out of the literally billions of transactions a year, there were about 133 complaints against the banks. I think we have the statistics here. It's a very small number. I believe that when the Assistant Privacy Commissioner was before this committee some time ago, she said yes, the banks have the greater number, but it's largely because they're one of the biggest institutions. In the actual scheme of things, relatively, it's a very small number.
I think the reason for that is.... We take privacy very seriously because in effect it's the core of our business. We'd like that number at zero, but we're dealing with people and sometimes there are human mistakes. I think that's the sense of it.