There are a couple of things, and I'd like Vivian to expand on this a little bit.
One thing I will say is that in terms of customers—I'm not addressing small business, but speaking in terms of our customers—I'm also the ombudsman for Dominion. Every complaint or concern comes to me, and we don't expect our policyholders to articulate their complaints in legislative style. If they have a concern, no matter how inarticulate, or are not even sure what the complaint is, our job is to help them out.
But concerning legislative complexity, I would like Vivian to expand a bit to help answer that question.