That's a difficult question. What you would be asking is for the business to subsidize the cost of making this access request. The problem we face by forcing the insurers or big businesses to respond at a minimal fee is that they can be subject to tactics. They can be oppressed, in a way, in the course of a court action, where the threat of a request for boxes and boxes of file material is made in the knowledge that it would cost huge amounts of money to respond. Even though the case may be one that the insurer or the defendant would like to have the courts resolve, it's more cost effective to pay the claim off than to respond to the PIPEDA request. So to avoid abuses by certain parties that may wish to use PIPEDA as a sword in their litigation process is largely the reason we are concerned about the responsibility to have to respond with minimum rather than the reasonable fees.
