Again, luckily, I have no experience at this, and virtually most brokers have not. What we have is the regular protection in our office, to make sure there hasn't been a breach, with the alarms, locks, etc. If there were a breach, we would look to what information we have, talk to that client, and let them know.
As insurance brokers, we do not carry or do not have very much information in our offices. For instance, we do not even collect social insurance numbers from our clients. We have no use for that information; therefore, we do not collect that. The amount of information we have is very limited.
We would let clients know right away if there was a breach, that their file went missing—here's the information we would have—and we would work with them to try to lessen whatever damage might affect them.