When you said you went through the white pages, obviously that's the reason to go PIPEDA; you're looking for a needle in a haystack. You don't know where the information is. In that instance, you are saying, they may have discredited the individual's name inappropriately, yet at the end of the day the change, as I said before, is that we are willing to accept that risk, and if we do cause undue harm to an individual, obviously we are held accountable for it.
Is that what you are seeking?