That's correct.
Thank you, Mr. Chairman, and good morning, ladies and gentlemen. I'm the director general of the executive services bureau at the Department of Foreign Affairs and International Trade, which includes the access to information and privacy protection division.
With me today is Madame Jocelyne Sabourin, who has been the director of this division since September 2003. Ms. Sabourin and I welcome the opportunity to provide the standing committee with information and clarification regarding the processing of access to information requests within the department.
After I have provided general background and information on this subject, Ms. Sabourin and I will be pleased to answer questions from members of the committee.
The Access to Information Act and the accompanying regulations set out the legal requirements for processing access requests that the head of each government department or agency is responsible for applying within his or her organization. At the department, the act is administered by the access to information and privacy protection division, and the director, Ms. Sabourin, is the access to information and privacy protection coordinator for the department.
At present, the division consists of 17 access to information and privacy protection analysts, who are also responsible for requests under the Privacy Act, plus support personnel. As of today, the division is processing over 500 access case files, representing over 63,000 pages of information to be reviewed, as well as 200 other files, including requests under the Privacy Act.
Under the Access to Information Act, the overall compliance of the department in meeting its obligations has been consistently substandard in the past years, as determined by the Information Commissioner in his report cards on the department's performance and as reported to Parliament in his annual report. As a result of an action plan implemented in 2006 and with the support of the deputy minister and senior management, the department has doubled the staff of the access to information and privacy protection division and has also obtained and put into use the most up-to-date technology for processing requests.
As a result, there has been a substantial improvement in the department's performance. In March 2006, the department was only able to respond to 39.1% of its access requests under the statutory deadline. By March 31, 2007, the department was responding to 81.3% of the access requests within the timeframe. This has been recognized by the Information Commissioner as a “very significant improvement” in the department's performance under the act, despite the fact that there was a 30% increase in the volume of access requests during the past year.
Mr. Chairman, I would now like to say a few words with respect to the processing of access requests.
When a request is received, a file is opened and is reviewed by the team leaders in the Access to Information and Privacy Protection Division, who then determine to which analyst the file will be assigned.
As a first step, the analyst prepares and sends a standard letter of acknowledgement to the client. The analyst then determines what information is being requested and canvasses the various offices of primary interest he or she has identified to determine whether and where records are held. When the search for documents proves to be extensive or the number of documents is voluminous, the division will advise the client that an extension to the normal 30-day time period is required and the Office of the Information Commissioner is also advised.
Once documents are collected and input is received from the office of primary interest, the information in the documents is reviewed line-by-line by the analyst who will make a recommendation as to which, if any, information classifies for an exemption or exclusion under the provisions of the act. The redacted document is then reviewed by the team leader, who performs a challenge function on the redactions. Once redactions are agreed upon, a final review is conducted by the director of the division, or in her absence, the deputy director, before the information is released to the client.
The minister's office and the department's Communication Bureau are provided, on a weekly basis, with a list of the titles of new access requests at which time they may indicate an interest in receiving a copy of the final redacted package. If they do indicate an interest in a particular request, they receive a copy of the redacted information at the end of the process so they may prepare the minister and the department for possible questions in the House or media queries on the subject matter. Neither the minister's office nor the department's Communication Bureau are provided with the identity of the requester.
If a client is not pleased with the length of time the department takes to respond to his or her request, with the exemptions taken by the department under the act and redacting the information, or with any other aspect of the administration of his or her file, he or she is entitled to file a complaint with the Office of the Information Commissioner.
The Information Commissioner will then initiate an investigation that will normally include interviewing officials in the access to information and privacy protection division who handled the file, and any other officials who may be able to assist him, including officials from the office of primary interest. Once he has completed his investigation he provides his findings and recommendations to the minister or his delegate. I understand the committee will be hearing from the Information Commissioner at one of its subsequent meetings.
As you are aware, both Mr. Jeff Esau and Professor Amir Attaran submitted access to information requests to the department, and they discussed these requests at length when they appeared before this committee at its last session. One of these requests has been the subject of a complaint to the Information Commissioner and is under investigation by him.
Ms. Sabourin and I will be pleased to take questions from the members of the committee on the processing of access to information requests by the department. On the requests of Mr. Esau and Professor Attaran, we will be pleased to respond to questions to the extent that we believe we can do so without violating the confidential nature of the investigation now being conducted by the Information Commissioner in the department.
I thank you for your attention.