When there is an investigation, the commissioner's powers take over, really. They'll do the collection of the information they need to conduct their investigation. They will also liaise with the complainant as to where the file is and its status. This is an investigative process, and it is done with confidentiality, which the Information Commissioner will keep from the applicant's point of view and from the department's point of view, until such time as his report is provided to me or, on occasion, to the minister.
