Based on the subject matter of the request, I identify which division is responsible. I use my knowledge of the department—after being there for 30 years—in some cases. In other cases, with reorganizations happening and things like that, I consult our phone book, different databases, or websites to identify them. Ultimately, if I'm not sure I go to the assistant deputy ministers—not them personally but their assistants—and ask if this is part of their responsibility. Then I identify who it belongs to and send the request to them.
Evidence of meeting #55 for Access to Information, Privacy and Ethics in the 39th Parliament, 1st session. (The original version is on Parliament’s site, as are the minutes.) The winning word was report.
A recording is available from Parliament.