Based on the subject matter of the request, I identify which division is responsible. I use my knowledge of the department—after being there for 30 years—in some cases. In other cases, with reorganizations happening and things like that, I consult our phone book, different databases, or websites to identify them. Ultimately, if I'm not sure I go to the assistant deputy ministers—not them personally but their assistants—and ask if this is part of their responsibility. Then I identify who it belongs to and send the request to them.
On June 19th, 2007. See this statement in context.