That's right, use a little bit of the emergency care room. You walk in the room and it says “Waiting time is six hours”. The first thing they do is assess life or death when you walk in the door, or do you need to go to radiology because you're having an X-ray, or you need pain management. You can look at these issues in a triage manner. We have to be fair and balanced.
I'm taking a risk here--I'll admit that to the committee--and you'll probably hear complaints in the context though for the next year. So that's one approach, and we have a strategy for that.
The other aspect of why it has grown is that Bill C-2, the Federal Accountability Act, has reduced the complaint period to 60 days. Before, a requester had up to a year to file his or her complaint; now it's 60 days. So I think they're coming in earlier.
I think also Bill C-2 heightened the interest. There's a renewal of requests. If we got an 80% increase in our workload, I suspect that next year's statistics or the end of this year's statistics when produced by Treasury Board will show a comparable workload increase.
I'm not alarmed by it. I think it's manageable. I'm not even addressing at this point that we need more resources for this. We're doing an A-based review. I think with a different approach in terms of managing complaints we can provide better service than we're providing now.