I'll take your first question, which is about how we are changing the front end of the process and the triaging of new complaints.
We used to deal with complaints on a first-come, first-served basis. We felt that what we needed to do was put more resources into dealing with those cases that were most at risk. If Canadians were at risk by a certain practice or if somebody was suffering harm, we needed to deal with those cases first. There is a new triaging process and a complaint registrar who assigns the cases based on the resources needed and the urgency of the issue. So that's the first question. It seems to be working very well. It's only been in place for six months.
Your second question--