I think the government has to invest horizontally in information management. There's no one common platform. We got rid of the good old secretary who used to do the filing and now nobody's doing any filing. It just gets electronically stored somewhere. People are not trained appropriately in information management. Some institutions are just trying to delegate it to whoever is available to do it.
I think there has to be a real leadership approach from the centre, with investment in infrastructure and in technology, to bring it up to date. We're all crumbling under the weight of e-mail and we're not managing it properly.
I'll just give you a brief example. In one department, if you ask about a particular contract activity, they have to send out 1,200 e-mails in order to get the responding documents. The next time they ask the same question about a similar document, the first 1,200 e-mails pop up and have to be looked at. It's just growing exponentially and government is crumbling under the weight of this crisis.