There's a distinction between the substance of a complaint and the way it's brought to our office. It's pretty obvious which complaint you're talking about. I observed it wasn't brought to our office in the best way, but the fact of the matter was there was some substance to that complaint. We didn't find ultimately that the act had been contravened, but I certainly made some strong statements about the behaviour that was complained about.
I think they're two separate questions, and I hope the office will be respected, and I'm sure the office was respected even in that case. It was just an odd way of going about things.