That is the one entitled “Types of Complaints”. Actually, I answered this earlier. It's the split in the types of cases we have. Administrative complaints deal with deemed-refusal cases. When a requester is not provided with information within the time limits of the act, that is deemed a refusal. Whether there are extensions that are being improperly applied or fees that are improperly applied, those are administrative types of complaints. I must say that on these, we've been working very hard with institutions. We've met with nine departments that have a high level of complaints. I want to eliminate those administrative complaints. As far as I'm concerned, they are a waste of time in the system. We should not have them, and institutions should not have to deal with them. They should be a lot lower than 48%, because we should really not have them. I am trying now to work with institutions so that we reduce that significantly. They are an inefficiency in the system.
The refusal complaints, the 50%, are the crux of access to information. Those are the exemptions. That is what Mr. Rickford was talking about earlier in terms of the exemptions that need to be applied on national security, on foreign affairs, and on personal information. This is the balance we need to strike in matters of access to information. These are the complex cases. And these are where I say to a department that if the bulk of the issues between the information commissioner and the department are located in refusal complaints, that is the appropriate place for them to be, because they are in a grey area. There is a lot of discretion, so this is appropriate.
As for administrative complaints, I think everybody is wasting their time on them, and we should work very hard to lower that number.