The National Gallery of Canada case was a case I initiated when I was acting for the commissioner two years ago. That would be a case where we could decide to initiate a complaint because court documents had been disclosed publicly in the media that e-mails may have been deleted after an access to information request was made, so at the time I decided to initiate a complaint. We see the result of that complaint as of last week.
Sometimes we ask institutions to give us commitment dates when they are in deemed refusal to provide information. Sometimes they give us a commitment date, and if it's a lengthy commitment date, we close the file. But if they don't provide the information at that time, we may initiate a complaint under those circumstances, or any other time we come across something we think is problematic under the act. The reasons why you may initiate a complaint are very broad.
I must put a caveat. I do this judiciously, because I have 2,100 cases on my roster, so I can't go around initiating complaints willy-nilly either.