Mr. Chairman, my personal view is that it's a cultural thing, so it will come with generations. It will come with people being able to behave in a way that is totally different from what we're used to. The record-keeping directive is quite a good administrative document, and we are training people. We're socializing the directive and developing methodologies, so I think that over time we're going to see that happen.
On February 28th, 2011. See this statement in context.