In response to your first question, my team and I are very proud to have a director of investigations who takes his responsibilities seriously. He has been acting in that position since the act came into force in 2008. He set up a case management system that allows us to identify files by type, see how many are the subject of administrative reviews or investigations and allocate staff appropriately.
We want a more rigorous case management system simply because we have to deal with applications for exemption under the new legislation. We receive a number of complaints. Furthermore, there are no weaknesses in our system because it is working and because all of our files are moving forward. The world has become increasingly electronic. And we have put an electronic system in place so that our staff knows which stage in the game a file is at. With paper, you have to locate the document, but with an electronic system, everything is right there, and it is easier to see a file's status. This makes it easier to see where things stand.
We worked on the procedure for two years. One of my investigators agreed to serve as acting director. We did our work with four investigators because we did not have all five doing the job. I would say we have more experience with the legislation now, we know more. A number of factors come into play, but the idea is to reduce the number of cases.