I think the question gets back to digital literacy, and I would agree that it's very hard for consumers to sift through the plethora of information that's probably available on various Internet applications. I think the issue of digital literacy is one that will come back over and over again. Placing requirements on organizations to communicate in a way that is clear and understandable to the target audience is key, and again, something that we hope to see brought into force with the passage of Bill C-12.
On May 29th, 2012. See this statement in context.