The federal commissioner's office is a very reasonable, very business-like sort of office. The problem the previous owners of this site had is they didn't engage with the commissioner's office, and if there's one piece of advice I would give to any Canadian business, it would be that if you have a privacy issue, engage with the commissioner's office. You may not like all the advice you get, but you're going to be able to work something out.
On November 6th, 2012. See this statement in context.