That's fine. Terrific.
From a process perspective, so that I understand a bit how your organization works, you receive new complaints on a regular basis. You have your Friday morning meeting, but you have this “massive” inventory of old cases. Do you have a group that focuses exclusively on old files? And to keep current, when you get these new ones with new complexities and all of the various pieces that you've talked about, those would be brought to the front of the table and addressed fairly quickly. Is that more or less how you do it?