Yes, more or less. As you can imagine, we have more than we can handle, obviously, on any given day, so we do have to make decisions.
You don't have this, but this is my little magic table that I look at all the time. It basically gives me a status of the inventory in terms of numbers and by year. Then I follow through and separate them between special delegations, CRA, and CBC. Then I have the numbers. Actually, I have the number for you here. For CRA I have 282 live complaints, for CBC it's 213, and for special delegations it's 334. That's 46% of the total. My oldest file now is from 2005-06—that's the fiscal year; I have two in that year.
As I eliminate the years, I basically know, because of the old inventory, and I have a specific group of people who deal with the older files. What I'm finding is that the special delegation group actually has a lot of the old files.