When I say that the access act needs to be amended, there are good reasons for that. There is nothing in the federal legislation to address potential abuses of the access system, either at the request level with institutions or with my office. In my office, I have a positive legal obligation to investigate. It says in the act, “investigate”, so whether there are complaints that seem to come in bulk or that seem perhaps to be resolved very quickly...I essentially have to deal with all of them. I deal with the administrative complaints, and these go to one group. We're dealing with the old complaints—they go to another group—and then the rest get allocated mostly to portfolio responses.
There is no discipline system in the act as it stands. I don't have discretion to take a case or not.