It depends on the agency.
For the report cards, it was a three-year plan. We did one year and then they had to have an action plan. Then we gave them a year to basically implement it, and then we went back after the third year. That's where we saw a major improvement in those institutions.
I haven't done one since then. In the last exercise, I asked people to report in their annual report. Every body that is a scheduled institution under the act has to provide a report to Parliament every year on their performance. Because I was trying to reduce the burden on institutions, I said to please report on their progress on my recommendation in that same report. Instead of my doing another report and asking them to give me a separate thing, I said to do it in there. I review the reports as well. We'll be able to monitor that way, to see if they're actually moving forward or not.
I must say, though, that when you look at the list of the main institutions that generate complaints to my office, they're pretty much the same group. What we do now is the assistant commissioner actually sees CBC, CRA, and Privy Council Office regularly. We now have contacts with Transport Canada, Health Canada, and various institutions. I follow up with the deputy ministers of those institutions, and then the assistant commissioner follows through with the assistant deputy minister to make sure the complaints actually go through.
I will have to see whether I will do other report cards. At this point I have four ongoing systemic investigations, and I want to complete those before I start report cards. We're just too strapped to do all of that.
I'm hoping that between the detailed statistics, the follow-up in the annual reports, and the ad hoc interaction with the institutions, we'll be able to follow their performance. I'm waiting to see how that's going to unfold. It depends how this year and the next year goes, in terms of the institutions.