I would say that each department that is in the top-tier group has its own reality—for different reasons. When I look at the last results of the report cards, in 2010-11 we had three institutions that had Fs. At that time we had a significant improvement in performance of the top-tier institutions. I was really quite pleased with that, and that's what I reported in last year's annual report.
This year's annual report, for instance, will be different because what I have seen seems to indicate a deterioration in performance. Now, I haven't done a report card this year. What I have seen, for instance, is that the RCMP, which was in the top tier in terms of complaints, has now moved up significantly, to number two. They've had a significant increase in administrative complaints. They're obviously not managing their workload. This year, CIDA seems to be having issues as well. With Parks Canada as well I've noticed issues.
I don't have a full diagnostic for you at this point because the statistics for government departments are essentially a year late, but what I'm seeing this past fiscal year is that there seems to be a deterioration in the system.