Yes, I think there are best practices, but in those institutions that have a lot of requests and a lot of complaints, we find that they're very different. Citizenship and Immigration Canada gets a lot of requests from lawyers who are representing people who want to have information about their immigration status or refugee status, and a lot of the time their requests are fairly small, in terms of number of pages, and the exemptions that are being applied are very much the same, like personal information.
If you look at CRA, it's a different dynamic. They have some requesters who make a large number of requests to them, and they have a very high volume of pages—over a million pages in the last year.
So their realities are different. We try to work with them, depending on their different realities. In terms of CRA, we have regular meetings. I have met with the head of CRA, the new person at the head of the agency, to make sure there's a commitment. We're trying to convince them to look at any ways they can reduce the number of requests by proactive disclosure. I know this is something that they said they were going to look at. They have a specific reality in terms of tax assessments and parallel litigation, so it's a different type of environment.