We've had an improvement. Last year I believe we closed 57% of our complaints in less than nine months. This year we have closed 63% of our complaints in less than nine months. We are seeing an increase in the timeliness turnaround of our complaints. As we said earlier, our target is to close our administrative complaints, which deal with delays, extensions, and fees, within 90 days. We're at about 68%, and we've seen a significant increase in the number of those complaints this year. Our other complaints, they'll close within nine months.
So yes, we have seen an increase in the timeliness over the last two to three years.