Thank you for your question. I will first talk about the duty to document the decisions.
The commissioner clearly requested an amendment to the Access to Information Act that would make a requirement to document decisions. She finds that important.
In terms of PIN messages, I believe that the Treasury Board now treats them like emails. They are kept for 30 days instead of 72 hours. That has been changed. That was a draft policy that came up during the investigation. Right now, they are treated in the same way.
Let me end by saying a few words about our capacity to investigate. We have difficulty investigating complaints when someone thinks that documents may have not been processed by the institution and that the communication that took place either by email or PIN has not been kept.