Okay.
What we've done is to implement an intake process that does a triage of our complaints. This allows us to assess the complexity of the complaints and stream them into a certain investigation stream. We have different teams that deal with different types of investigations. We also look at the nature of the complaint, the subject of the complaint, the institution to which the complaint is addressed, as well as the complainant, to ensure that we group together complaints to the extent possible, and treat them in a holistic sense as opposed to one by one.
We also have a specific strategy to deal with what we call special delegation complaints, which are complaints that deal with exemptions applied for international affairs, national security, and national defence. We have a specific team that works with those and a specific process that the commissioner piloted about two years ago and has now un-piloted and made permanent.