Unfortunately, given how long it currently takes to process a complaint, I'm sure complainants are happy to receive a response. However, since they don't obtain the response until a year and a half or two years later, the information or records received may not be as relevant. My goal, then, is to reduce that response time so that people receive the information they are looking for when they request it.
On May 8th, 2018. See this statement in context.