Without a doubt, what I'd like to do in the short term is tackle the inventory of complaints, as well as consult our teams on existing processes and efficiency measures that could be deployed quickly.
I want to start by meeting with team coordinators and institution heads to have discussions, achieve better co-operation, and promote openness by default in government. That's what I'm working on right now.
In the medium term, a review of the process is crucial. Institutions and Canadians need to understand not just the complaint process, but also our decisions. It's very important to me that our office do a better job of publicizing what we are doing so that everyone knows exactly what to expect and is better able to make decisions in response to access to information requests, with the ultimate goal of reducing the number of complaints.