You said something interesting. Given how long the response times are, I'm wondering about cases where a complaint comes in a year after the information was initially requested and you know that it's going to be another five or six months before you get to the complaint. In those situations, are you able to check with the complainant to determine whether it's worth your while to review the file or whether you can simply close it to avoid unnecessary costs?
On May 8th, 2018. See this statement in context.