Thank you, Mr. Chair.
I'm comforted to know that you've incorporated more technology-based solutions. Everyone is better off if things go more quickly.
Do you process complaints in the order they are received, or do you categorize them first? Do you have investigators who specialize in different types of complaints and others who deal with more complicated files? Would categorizing complaints speed up the process? Do you work on a first-come, first-served basis?