It's complex, but I would say it's within human capacity. It probably speaks to the need to implement this incrementally because systems cannot be changed overnight, so you start incrementally, I think. Of course, I would start with...there is no choice but to make government services digital for all kinds of reasons, including to improve services to the population. It's not a question of not doing it because it's too complex and daunting, but in implementing this policy there should not be short shrift given to policy safeguards, legal and technological safeguards.
