At the CRA, the reverse is true: 80% of the requests we receive are from individuals. So it's not necessarily the kind of information we can openly disclose, given that it contains a lot of personal information.
As for the other 20% of requests, our agency has already put in place a virtual library that provides access to what we consider to be frequently requested documents. The library includes policies and information manuals. Proactive disclosure can be applied to that 20% of requests, but our landscape tends to involve personal information that we cannot disclose automatically.