I think that over the years, the investigative process of privacy has become more and more cumbersome. Maybe more and more the world is designed this way, and we have more procedural fairness. Be that as it may, we now have an investigative process that takes a long time. My suggestion is we don't want to make it any longer than what it actually is, because if you're going to make a complaint, it's a human rights complaint and you want to be sure that you have some form of remedy or some form of resolution as quickly as possible.
Most of the complaints don't go four years, but there are a number of complaints that go to two and three years. Is it an absence of resources? Is it a prioritization of the complaint? I don't know where the problem lies; I really don't, but I'm concerned that it's taking this long. As we speak, there is a 1000- complaint backlog in the privacy office. It will take at least a year before an investigator is assigned to investigate them and come up with some findings and recommendations, so there's a problem even within the existing system. To add order-making powers, as Justice LaForest would have it, is not only expensive but time-consuming, and it's akin to a court proceeding. My comment to you is that the current investigative process at the Privacy Commissioner's office is, in fact, currently longer than most court proceedings.