I'd just make this observation. Of course citizen complaints are important, and you have an obligation to do those in a timely way as an oversight office, but if you also have the opportunity to provide input on a new piece of legislation or a new program that may impact hundreds of thousands or millions of Canadians, surely there's high value in that.
Although this office was probably originally conceived as focused almost exclusively on dealing with individual citizen complaints, over time it's evolved so that a substantial and, I think, a critically important part of the mandate is providing advice and commentary to government public bodies when they're developing new technologies, legislation, and programs that may be privacy invasive. I think that's as legitimate as the complaint processing.