The accumulation of complaints, of course, can lead to an understanding about systemic problems, and good commissioners will be able to do that.
I understand what my colleague is saying about the frivolous and vexatious exemption. On the other hand, there are people who do abuse this legislation and put in an extensive number of complaints over and over and over again. We had to deal with this in B.C., and the commissioner there decided to prioritize complaints—to answer your question—by saying that any one person might only have three active complaints going at any one time. That sort of solved the problem.
I do think there should be a public education mandate, a public research mandate. It's already done. It's done under PIPEDA, and if it's done under PIPEDA it's very difficult to distinguish between a private sector issue and a public sector issue these days. The Privacy Commissioner has a very effective contributions program and gives out money for research, which is very valuable in terms of finding out about new technologies and new practices. That is done for public and for private sector issues, so it's very much a question of formalizing what has become the practice of the office over the last 10, 15 years.