I know that in 2010 there was an instance of medical records being faxed to the wrong place, and you made a recommendation about that. In 2013, it was still happening. Obviously, you were quite frustrated. You didn't have any non-binding recommendations. Could you elaborate, maybe not just in relation to that case, on the fact that you really didn't have order-making power?
On September 27th, 2016. See this statement in context.