Thank you, Mr. Chair.
With Shared Services, I was a little surprised at the low number of requests that the department received, 123 under the Privacy Act, of which 120 were completed before the end of the reporting period. It's not clear to me exactly how long that really is, but it sounds like it's at least within the length of time in which you're expected to complete them.
During our study of access to information, we heard from both your department and other departments—perhaps we didn't hear from yours—that received access requests. We heard repeatedly that compliance was a problem with the resources available, and that backlogs, when they happened, were the result of insufficient resources and other system problems, which we've tried to address through improvements.
Why do you think you have so few requests under the Privacy Act? The first and most obvious thing that occurred to me was whether anybody knows and understands your department and the enormous volume of information handled there. I don't think I had ever heard of Shared Services until I became a member of Parliament. Are there people out there who don't know they ought to be making requests to your department?