I share my colleague Mr. Long's general reaction to such a substantial increase that we're looking at in this supplemental estimate. I understand there has been an ongoing issue with the backlog of complaints. I'd just ask you to look at the bigger picture here and see what assurance you can give our committee that in the event that.... This committee adopted most of the recommendations that you brought to us in our study. We've recommended the order-making power. We sought in our study to try to address what had been described as systemic cultural failings within various departments and institutions of government around access. The very act of a complaint coming to your office suggests that there is at least someone out there who is unhappy with a response from another institution or government.
Our goal here, ultimately, is to shrink your department and shrink your office, to not have complaints, and to not have the necessity of the investigation of complaints. If this committee approves the additional money that you're looking for and you are able to hire additional personnel or keep additional personnel, as described, and deal with and address the backlog, then over time do you see us getting to the final goal, which is perhaps a smaller office, with fewer staff and less necessity for the work that your agency does?