Investigations are a very important part of the Competition Bureau's work. With respect to complaints filed under the Competition Act, we first look at the information to determine whether it raises a problem under the act.
Complaints are a big part of what we do at the Competition Bureau. They can come to us from a number of sources, including the public and the media. We also receive complaints from industry associations.
We analyze them to see whether or not they raise issues under our law. If they do, then we may initiate an investigation or launch a formal inquiry. When we do that, we gather additional information. How? We can approach the courts with production orders under section 11 to obtain documents or written returns of information, or to require persons to appear under examination before a presiding officer. We will analyze information that's received as well through other tools, such as search warrant powers. We may execute search warrants or seize computer systems. As well we have the opportunity to garner information through the Criminal Code, through production orders.