The way in which Mr. Proulx described the process earlier is quite similar to what we are doing. It is really very detailed. We have to go through various channels in order to be able to assess and process all the requests we receive as quickly as possible. It is a significant volume. As Mr. Olsen mentioned in his presentation, 96% of the requests we receive come from applicants who want to find out about and understand the status of their applications for immigration, for citizenship, or for passports. It is really personal information.
The last time Ms. Beck appeared before the committee, I believe she mentioned that access to information was going to evolve and change significantly with the technological methods that will help us come to grips with the increase in the number of requests. In that respect, the legislation will be very useful to us, but improved technology will be useful as well.