Earlier, you also said that many complaints were related to the Department of Immigration. I think many of them are well founded, because we, in our constituency offices, have to work a great deal with the department. People have a lot of trouble finding their file through the red tape. I have rarely seen cases in my riding that have resolved themselves. It is very unfortunate because our offices have sort of become Service Canada offices. There are certainly shortcomings in that department.
Have you been able to identify any specific shortcomings?
Is it just a lack of training to help people at the beginning of the process, or is it just plain bad faith?